Help with your next step

Get help with Alisha account access, business planning tools, project usage or billing.

What to include

Tell us which tool or page you used, what you expected, the time of the issue and the error message. Include a project ID if one is available. Remove private information from screenshots.

Do not send passwords, authentication codes, API keys, payment card details or patient records. Describe business processes using sample or anonymous information.

Connection and access

If ChatGPT asks you to reconnect Alisha, complete the sign in flow through the existing connection. An expired trial or monthly project limit is an account access restriction, even when the connection works.

View your account status at your Alisha account. The 24 hour trial includes Intake, Business Rescue Assessment and Automation Plan. Workflow Builder and Implementation Blueprint require paid access.

Project usage

One successfully completed Business Rescue Assessment counts as one project. Intake, Automation Plan, Workflow Builder and Implementation Blueprint do not count separately. Retrying the same completed assessment with the same project ID and inputs does not consume another project.

Assessment retention

Completed assessment results are available for 12 months. After that, their business content is removed from the active database. A minimal project record remains so an expired-result retry does not count as another project.

Account and data deletion requests

Email info@2kstechnologies.com with the subject “Alisha account data deletion request”. Include your GitHub login name and whether you want assessment data removed or your Alisha account closed. Do not include passwords or authentication codes.

To verify your request, sign in to your Alisha account, choose the request scope and generate a support request reference. Include that reference in your email. Support must verify the stored request and confirm the scope before making changes. Sending an email does not automatically delete data or cancel a subscription. If you have a monthly subscription, use the Billing Portal through your Alisha account to manage renewal, or include a cancellation request in your message. Support will confirm the scope and any records that must be retained before completing removal.

Payments

Stripe confirms payment securely before Alisha updates access. A return from Checkout alone does not confirm payment. Check your account status before starting another purchase.

Review purchase terms or contact support for a billing issue.

What Alisha produces

Alisha produces assessments and implementation plans. It does not log in to your business systems, deploy workflows or guarantee revenue, savings or compliance.

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